Online reviews and responses can really bite!

I’ve been talking a lot about words lately, right? Well – they matter…a lot…and I want to share some ideas with you on ways you can be better about your words and how you react to social media reviews. To reply or not to reply – that’s the real question! Not everything needs a response……

Back to basics

We all have a nightmare customer service story these days, don’t we? I mean, it might not have been as bad as United Airlines or Delta, but something that just made you leave an encounter thinking, “What the….”  Well, welcome to Customer Service 2017! Are you shocked?  I have to admit I’m stunned every time…

What is reputation perception?

Every morning when I open LinkedIn, Facebook, and Twitter, I’m always amazed at what I see people “liking” or commenting on which shows up in my newsfeed as something I might be interested in. The only thing that truly interests me is how many people continue to participate in activities online which tarnish their reputation….