This was such a quick and easy read, it’s almost a shame if you’ve missed it. At just 76 very short pages, the infamous Ken Blanchard pairs up wih Barbara Glanz to talk about the real differentiator in any business today – service. Tweet it out: “The real competitive edge you have today is how…
Tag: customer service
Back to basics
We all have a nightmare customer service story these days, don’t we? I mean, it might not have been as bad as United Airlines or Delta, but something that just made you leave an encounter thinking, “What the….” Well, welcome to Customer Service 2017! Are you shocked? I have to admit I’m stunned every time…
How has prospecting changed?
When I was thirteen years old my father took us on “vacation” to Crater of Diamonds State Park in Arkansas. I use quotations for “vacation” because it was the worst memory of my teenage life. (Ok – the boy who dumped me that year was worse, but I specialized in drama at that age so…
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